Last Updated: 7/19/2026

At Konxen, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, you may request a return under the conditions outlined below.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging. A valid proof of purchase, such as an order confirmation or receipt, is required.

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

Certain items are not eligible for return. These include products that have been used or damaged by the customer, items returned without original packaging, and any final sale or clearance items.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Please allow 5 to 10 business days for the refund to reflect in your account, depending on your payment provider.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to request an exchange, please contact us with clear evidence such as photos or videos of the issue.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was defective or incorrect. Shipping fees are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery. Please include clear photos or videos so we can resolve the issue as quickly as possible.

How to Start a Return

To initiate a return, please contact us.

Include your order number, the reason for the return, and any relevant photos if applicable.

Late or Missing Refunds

If you have not received your refund, please first check your bank account and contact your payment provider. If the issue persists, you may contact us for further assistance.

Contact Us

If you have any questions about this policy, please contact us at:

Email: